![]() You may need to do these steps a few times before you get it. You should then be able to turn the handle of your safe and open your door. Now turn the dial clockwise (right) and the dial should come to a dead stop. Turn the dial counterclockwise (left) passing the third number once and stop when it comes to the index mark on the second revolution. Turn the dial clockwise (right) passing the second number twice and stop when it comes to the index mark on the third revolution. Next, turn the dial counterclockwise (left) three revolutions and stop with the first number comes to the index mark on the fourth rotation. If it has a mechanical lock (No buttons or keypad but has a mechanical 100 number dial) on it turn the dial five complete rotations in either direction. We’re happy to help! Posted by Katie Willie Posted on AugPosted in Solution Center Tagged batteries, bolt work, code, lockout, safe, time delay, troubleshooting, wiring Post navigation If you try all of these steps and your safe still won’t open, it’s time to call a technician. Be sure to tell them the type of keypad you have installed so they can bring one when they come. If wiring is damaged or cut, you will need to call a technician. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. If everything is intact, disconnect the wire from the keypad, and remove the batteries. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. Disconnected and/or Damaged WiringĪs with any electronic device, wiring can get disconnected and/or damaged. Have someone else try their code to see if theirs works. Deactivated CodeĪnother possible reason your safe won’t open is your code has been deactivated. If this is the case, you will need to wait for the specified time delay period (typically 10 minutes) and re-enter your code. If this happens, wait 10 to 20 minutes, and try again. Depending on the type of keypad, it typically emits a rapid series of beeps. Many safes go into penalty lockout mode if too many wrong codes are entered. This will release some of the extra pressure on the bolt and should help the handle move more freely. Next, pull the handle in the opposite direction than you normally do and enter the code. Be sure that you do not kick the keypad or the handle. Turn your back to the safe, and kick the door, hard, a few times. It’s time to unleash your inner-frustrations you get to mule kick the safe. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit. Jammed Bolt WorkĪt times, the bolt work can get jammed for a wide variety of reasons. There may be enough power in the batteries to operate the keypad, but not enough to completely retract the boltwork. It is important to try this step first, even if your keypad beeps and lights up as normal. Off brand batteries lose power much faster than their brand-name counterparts. Five Possible Reasons Your Safe Won’t Open Dead Batteriesįingers crossed, the reason your safe won’t open is as simple as dead batteries.īefore you try anything, change the batteries using brand name batteries. Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician. One of the most common troubleshooting calls we receive is: I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. Try the handle, it should be locked.When I was the service manager, I would occasionally cover the late shift. Slide the two ears counterclockwise to the 12 o'clock position. Verify the door is open all of the way and the bolts are extended to their locked position. There are two ears (tips) on the plate that are positioned between 12 and 2 o'clock.Locate the spindle plate that rests against the safe door, directly behind the keypad.Slide the keypad housing away from the door (similar to changing the batteries).Open the door all of the way and extend the bolts.Then replace the battery tray and enter your code a few times until lock begins to lock. To improve battery contact, remove the battery tray and bend down the thin metal contact tabs located inside the battery tray compartment at the top. For single battery keypads, the battery may not be making good contact with the keypad terminals.Follow the battery replacement procedure in this manual. ![]() If the lock "chirps" when keys are pressed, but it will not open, the batteries may be drained to the point that they will not operate enough to lock the lock. ![]()
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